Refunds & cancellation

For your workspace's first paid AppOrient subscription, you may request a full refund within 7 calendar days of the initial successful payment if the service is not right for you. Email support@apporient.com from the billing email and include the workspace name and payment reference. A timely first-payment request does not require an unused-credit threshold.

This first-payment offer applies once per customer and does not restart when you change plans, create another workspace or renew. Fraudulent or repeated attempts to exploit the offer may be declined. Applicable mandatory rights are unaffected.

After the initial 7-day window, subscription renewals and unused portions of a billing period are not refunded solely because you changed your mind or stopped using the service. Cancel before the next scheduled charge to prevent the next renewal. Incorrect charges, service failures and mandatory legal entitlements are reviewed separately.

Use Workspace Settings → Billing & Plan → Cancel at period end, or contact support if the control is unavailable. A cancellation request stops future renewal when confirmed by the payment provider; access continues to the end of the current paid period unless a refund or another justified restriction ends it earlier.

Cancellation and refund are separate actions. Deleting a workspace or closing a browser is not a confirmed subscription cancellation. If you request a first-payment refund, we will also cancel the associated renewal and explain when paid access ends.

Report the issue to support with the payment reference, date, amount and billing email. We will investigate and confirm the outcome. Never send passwords, OTPs, full card numbers or card security codes. Contact your bank promptly as well if you suspect unauthorised payment activity.

Approved refunds are returned through the original payment method where supported. We will confirm when a refund is initiated; the time until funds appear depends on the payment provider and bank. Any refund reference and available processing estimate will be supplied when known.